Profile Information


Jacquie has been involved in very high quantum complex claims of various types including Employers Liability, Public Liability, Clinical Negligence and Catastrophic Injury claims spanning a period of in excess of 20 years.
In or around 2003 Jacquie became an Associate of the Association of Law Costs Draftsmen (as it was known then) and two years later she was made a Fellow of the Association of Law Costs Draftsmen. Two years after that, in 2007, Jacquie was amongst the first tier of law costs draftsmen to become a Costs Lawyer.


Jacquie attended a grammar school in East London before relocating and attending an academy in Southeast London. She left school at 16 with 5 ‘O’ Levels and started working for a firm of Chartered Surveyors in the Accounts Department. Prior to having a family and her costs career, Jacquie’s last job was as a PA to the Operations Director of an International Bank.


Jacquie started her legal costs career in 1996 following a career break when she had her two children. She trained primarily in legal aid matrimonial matters, housing and care proceedings.

Thereafter, Jacquie joined another independent costs consultancy, increasing her experience to personal injury matters. After a couple of years, an opportunity arose to buy the business she was working for, and together with a business partner, Jacquie took on the challenge of running her own costs drafting practice.

In 2009, Jacquie decided to join a City firm of Costs Consultants, Masters Legal Costs Services, where she dealt predominantly with high profile human rights and civil liberties cases. She has handled matters from “cradle to grave” attending numerous detailed assessment hearings over the years.

Notable Cases

Jacquie then moved in-house to a defendant firm of solicitors, namely Weightmans LLP and thereafter worked in-house for an insurance company making significant reductions on costs for the company. On one bill alone, Jacquie made a saving of £750,000, equating to a 57% reduction. She also assisted in appealing an extremely important case. In the matter of Charlene Wilson v Stagecoach Group Ltd the court found that a tram could not be considered to be “intended or adapted” for use on the road and therefore the Defendant could not successfully argue that the incident was a road traffic accident arising out the use of a motor vehicle on a road or other public place.

The claim arose out of an accident that occurred on 21st September 2010 when the claimant was a passenger on a tram. The tram derailed causing a collision with a lamppost. Her claim was for personal injury, loss and damage. A letter of claim was sent to the defendant and liability was admitted within the protocol period subject to proof that the claimant was a passenger on the tram at the time of the accident.  In the course of the claim and in negotiations the defendant made a settlement offer in the sum of £2,650 which was eventually accepted prior to proceedings being issued by the claimant, which concluded her claim with the exception of costs.

Part 8 costs-only proceedings were issued and detailed assessment proceedings were commenced. Within their points of dispute, the defendant argued that the claimant’s claim for costs should be limited to either fixed fees or calculated in accordance with the predictive costs regime (CPR 45.9(2)) on the basis that the claim fell within the definition of an RTA provided for at Civil Procedure Rule 45.9(4). The Claimant rejected these assertions. At provisional assessment the Court found in favour of the Claimant. The Defendant requested an oral hearing which was again found in favour of the Claimant.

The defendant was successful in appealing this decision which resulted in the Claimant being restricted to payment of fixed recoverable costs for the work done in pursuing the claim. The defendant was awarded its costs of the appeal on the standard basis.

Recommendations and Awards

Whilst at Weightmans Jacquie won an award for her work in relation to Corporate Social Responsibility.

In contrast to her corporate career, in her spare time, Jacquie studied for and gained a diploma in anatomy and physiology and ayurvedic massage technique.

Jacquie has a keen interest in health and well-being, yoga and tennis.



Jacquie Holland

Cost Lawyer